FAQs

Processing time
- All orders take 7-14 days to process depending on the product. 

Shipping
- 3-5 business days within Canada through Canada post 
- 5-7 business days through the USA through UPS
- 7-10 business days worldwide through UPS

Tracking number
- It will be sent by email immediately after shipping

Do you take custom orders?

- If you wish to place a custom order please send us a direct message through our contact form with reference photos and we will get back to you promptly. 

What's your return policy?

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us via our contact page. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.